Regent Mile · legal & privacy

Clear rules for customers, businesses and couriers.

This centre brings together the current Regent Mile contractual, privacy, safety and service-recovery documents. Version 1.0 is dated 23 September 2026 and remains subject to final pre-launch legal review.

Regent Mile is a trading name of THE REGENT COLLECTION LTD., company no. 14693979, registered in England and Wales. Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB. Support: support@regentcompany.co.uk. Privacy: privacy@regentcompany.co.uk.

Contracts

Terms that govern use of Regent Mile.

Customer Terms

For individual senders, recipients and customer account holders.

Business Customer Terms

For merchants, retailers, sole traders and business accounts.

Courier Agreement

The contract for couriers operating through the Regent Mile driver platform.

Privacy

How personal data and app tracking are handled.

Customer Privacy Notice

Customers, senders, recipients and website/app users.

Courier Privacy & Location Notice

Courier onboarding data, GPS/location use, fraud controls, retention and rights.

Cookies & App Tracking

Browser storage, SDKs, device permissions and non-essential tracking choices.

Operational policies

Safety, prohibited items, cancellations and complaints.

Prohibited & Restricted Items

Goods that cannot be carried and categories disabled at launch.

Cancellations, Refunds & Returns

Failed collection/delivery, return-to-sender and refund rules.

Complaints & Claims

How to complain, submit evidence, request review or raise a claim.

Courier Safety & Insurance

Vehicle, insurance, incident and safe-working minimums.

Acceptable Use & Anti-Fraud

Community standards, account security and prohibited manipulation.

Courier Suspension & Appeals

Temporary safeguards, deactivation grounds and appeal route.