Independent Courier Services Agreement.

1. About Regent Mile. Regent Mile is a trading name of THE REGENT COLLECTION LTD., a private limited company registered in England and Wales under company number 14693979. Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB.

2. Independent business relationship. The Courier provides delivery services as an independent contractor in business on their own account. This is a contract for services and is not intended to create employment, partnership, joint venture or authority to bind Regent Mile. Legal status depends on the true facts, not only contractual labels.

3. No obligation to offer or accept work. Regent Mile does not guarantee any minimum number, frequency or value of Delivery Offers. The Courier decides whether, when and where to go online and may accept, reject or ignore offers without penalty merely for doing so. Once an offer is voluntarily accepted, the Courier must complete it with reasonable care and skill or promptly use the support/cancellation process where a genuine issue prevents completion.

4. Freedom to work for others. The Courier may provide services to other customers, platforms and competitors and may operate another lawful business, including while registered with Regent Mile, subject to completing already-accepted deliveries safely and protecting confidential information.

5. Eligibility, identity and right-to-work checks. The Courier must provide accurate and current identity, age, contact, address, payment, tax-reporting, vehicle, driving, insurance and legal-eligibility information reasonably required for the service. Regent Mile may require a compliant right-to-work/identity check before dispatch access is enabled and may require follow-up checks where permission is time-limited. Required checks must be completed before an approved substitute performs deliveries. Altered, forged, borrowed or misleading documents are prohibited. Access may be restricted while material verification is incomplete or expired.

6. Vehicle, equipment and costs. The Courier chooses and provides, at their own cost, a suitable phone, data connection, vehicle or bicycle, fuel/charging, protective equipment and delivery equipment. Regent Mile may set objective safety, hygiene, package-protection and app-compatibility standards.

7. Insurance and licensing. A motor Courier must maintain insurance that lawfully covers the actual courier/delivery activity, including carriage for hire or reward where required, together with driving entitlement, tax, MOT/roadworthiness and any applicable operator licensing. Current evidence may be requested. Loss or expiry of a legally required condition may result in immediate temporary restriction.

8. Driver app and account security. The Courier receives a limited personal licence to use the driver app to view offers, manage accepted deliveries, access earnings information and contact support. Login credentials must be protected and must not be sold, rented or shared. Informal password sharing is prohibited.

9. Substitution. Regent Mile does not create a paper-only substitution right. A substitute may be used only where Regent Mile has activated a genuine operational substitution process. The substitute must satisfy the same applicable identity, right-to-work/legal eligibility, insurance, vehicle and safety requirements before performing a delivery. If no approved process is available, another person must not use the account.

10. Delivery Offers. Before acceptance, Regent Mile will aim to display information reasonably needed to make a commercial decision, including offered fee, collection area, delivery area, estimated distance/journey time where available, vehicle requirements and known restrictions. Route and traffic tools are estimates; the Courier remains responsible for a lawful, safe and reasonably efficient route.

11. Accepted-delivery obligations. For an accepted delivery, the Courier must exercise reasonable care and skill, collect the correct Package, protect it from foreseeable loss/damage, follow lawful instructions, make reasonable progress and complete collection/delivery events honestly. Geofencing may prevent confirmation unless the device is near the relevant point. GPS spoofing, mock locations, unauthorised automation and fabricated events are prohibited. Order references and delivery PINs/codes must be used only for the relevant delivery.

12. Failed deliveries and returns. If delivery cannot be completed, the Courier must follow the in-app process, make required reasonable contact attempts and contact support where necessary. The Courier must not keep, abandon, sell, consume or dispose of a Package unless expressly authorised through a lawful process. Return fees are shown or calculated under the applicable fee schedule.

13. Conduct and safety. The Courier decides how to organise their own business but must comply with law and objective platform safety standards. Dangerous driving/riding, unlawful handheld-phone use, impairment, threats, harassment, unlawful discrimination, knowing carriage of prohibited goods and deliberate unsafe conduct are prohibited. The Courier should refuse instructions requiring unlawful parking, speeding, unsafe entry/loading or other unlawful conduct.

14. Location data and online visibility. When the Courier deliberately goes online, the app may collect and transmit precise location for nearby offers, dispatch, ETA, safety, fraud prevention and live tracking. During accepted deliveries, relevant location may be shown to the Customer/Recipient. Admin users may view online Courier location for dispatch, safety, operational support and fraud prevention. Precise live tracking should stop when the Courier intentionally goes offline, subject to short technical delays and retained lawful incident/security records.

15. Fees, tips and earnings. The fee for a Delivery Offer will be displayed before acceptance or calculated by a clearly stated fee mechanism. The agreed fee is payable for a properly completed delivery, subject to disclosed cancellation/return rules, legitimate corrections, fraud/error reversals and lawful set-off. Customer tips attributed to the Courier are intended to be passed to the Courier in full subject to payment failure, chargeback, fraud correction, tax treatment and deductions required by law.

16. Payouts and payment records. Regent Mile may use Stripe Connect or another regulated payment provider for payout details and electronic payouts. The Courier must complete provider verification. Standard payout may be weekly; optional faster cash-out may be offered with any fee shown before use. Banking, verification, fraud review, chargebacks, legal holds and provider outages may affect timing.

17. Self-billing and invoices. Regent Mile may issue electronic earnings statements. VAT-registered Couriers may participate in VAT self-billing only after separately agreeing a valid self-billing arrangement. A non-VAT-registered Courier must not treat an earnings statement as a VAT invoice.

18. Tax and digital-platform reporting. The Courier remains responsible for their own Income Tax, National Insurance, VAT status and other taxes except where law requires Regent Mile to deduct, withhold, collect or report. Regent Mile may be required to collect, verify and report seller information and amounts paid to HMRC and to provide the Courier with required seller copies.

19. Confidentiality and customer data. Recipient names, addresses, phone numbers, delivery notes, order contents and access instructions are confidential and may be used only to perform the delivery, resolve an incident or comply with law. They must not be copied, retained, published or used for unrelated contact/marketing. Lost devices, compromised accounts and suspected personal-data breaches must be reported promptly.

20. Loss, damage and Courier responsibility. The Courier is responsible for direct loss reasonably caused by fraud, deliberate misconduct, unlawful acts, material breach or failure to exercise reasonable care while a Package is in their custody, subject to applicable law. Any indemnity applies only to the extent loss is directly caused by the Courier and does not cover Regent Mile’s own negligence, breach or unlawful act.

21. Suspension, deactivation and investigations. Regent Mile may temporarily restrict access to investigate serious safety issues, suspected fraud, account compromise, expired insurance, failed right-to-work/identity verification, false documents, prohibited goods, repeated false delivery events or material legal risk. Permanent deactivation and appeals are governed by the Courier Suspension, Deactivation and Appeals Policy. Material decisions should not be based solely on a single automated score where law requires human involvement.

22. Ending this Agreement. The Courier may stop using the platform at any time and may terminate through the app/support. Regent Mile may terminate on reasonable notice without guaranteeing future work, or immediately for serious breach, fraud, violence, deliberate safety violations, falsified documents, unlawful account sharing, serious data misuse or loss of required eligibility.

23. Changes. Regent Mile may update this Agreement for legal, regulatory, safety, payment-provider or material operational changes. Material changes will be notified and, where appropriate, require fresh acceptance before further use. Updates will not retrospectively reduce properly earned fees.

24. Law and disputes. This Agreement is governed by the law of England and Wales. Courts and tribunals with mandatory jurisdiction remain available. Nothing prevents either party from asserting a legal status or statutory right that applies regardless of contractual wording.