Business Customer Terms and Conditions.

1. About Regent Mile. These Business Customer Terms apply where an organisation uses Regent Mile for business deliveries through the portal, app, API or an agreed integration. Consumer users should use the Customer Terms.

2. Account authority and ordering. A person creating or administering a business account confirms they have authority to bind that Business Customer. The Business Customer is responsible for authorised users, API keys, permissions, booking data and requests placed through its credentials. Each confirmed Delivery Request is a separate service order. An agreed order form, commercial schedule or service-specific addendum prevails where it expressly conflicts.

3. Charges, invoices and taxes. Charges are those shown at booking or in the applicable commercial schedule. Regent Mile may invoice in arrears or charge an approved payment method. Payment is due immediately unless the invoice or written agreement states another term. Charges are exclusive of VAT unless expressly stated otherwise; valid VAT invoices will be supplied where legally required and applicable.

4. Business Customer responsibilities. Provide accurate collection, recipient and Package information; ensure Packages are lawfully owned or controlled; obtain required recipient notices/consents; use suitable packaging; keep API keys secure; provide proportionate information for fraud, safety, claim, chargeback or regulatory investigations; and do not use Regent Mile for unlawful, misleading, sanctioned or fraudulent transactions. Goods must remain within applicable value, weight, size and category limits unless Regent Mile approves otherwise in writing.

5. Recipient data and controller responsibilities. For ordinary delivery-address and recipient-contact data exchanged so each party can perform its own obligations, each party will normally act as an independent controller under UK data protection law. Each party must provide required privacy information, use data only for legitimate purposes, apply appropriate security and handle rights/regulatory requests within its own sphere. If a specific integration makes Regent Mile a processor acting solely on documented instructions, an appropriate data processing addendum must be agreed before that processing begins.

6. Restricted goods and compliance. Age-restricted goods, controlled goods, dangerous goods, prescription medicines, weapons, cash and other restricted categories are not accepted unless Regent Mile has expressly enabled the relevant service and any required addendum/workflow. The Business Customer remains responsible for product-specific licences, labelling, sale restrictions and legal obligations. Regent Mile may reject, cancel, return or suspend bookings where it reasonably suspects prohibited goods, unsafe conditions, inaccurate declarations or non-compliance.

7. Service standards, estimates and force majeure. Regent Mile will perform services with reasonable care and skill. Estimated routes/times are not guarantees unless expressly sold as guaranteed. Events outside reasonable control may delay or prevent service, including severe weather, traffic disruption, emergencies, telecoms outages, industrial action, road closures and government action. Regent Mile will use reasonable efforts to mitigate disruption but does not guarantee uninterrupted platform availability or courier supply.

8. Failed deliveries, waiting and returns. Reasonable waiting, redelivery, return-to-sender and disposal/handling costs may be charged where failure results from the Business Customer, sender, recipient, inaccurate information, inaccessible premises, refusal, unsuitable packaging or prohibited contents. Return movements may be priced separately. The Business Customer must provide prompt lawful instructions for undeliverable goods; if none are provided after reasonable contact attempts, Regent Mile may take proportionate lawful steps to protect the goods, courier, public and platform and recover reasonable costs.

9. Loss and damage. Unless an enhanced-value service is agreed in writing before collection, ordinary service is not offered for Packages exceeding £100 in replacement value. Subject to clause 11 and mandatory law, liability for physical loss or damage to an accepted ordinary-service Package caused by Regent Mile’s breach is limited to the lower of proven reasonable replacement value and £100 per Delivery Request.

10. Business indemnities. The Business Customer will indemnify Regent Mile against third-party claims, regulatory costs and direct losses to the extent caused by prohibited/unlawful goods, material misdescription, unsafe packaging, third-party-rights infringement, unlawful recipient-data disclosure or instructions requiring unlawful conduct. This does not apply to the extent the relevant loss was caused by Regent Mile’s own negligence, breach or unlawful act.

11. Limitation of liability. Subject to mandatory law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill or business opportunity. Subject to the Package cap and uncapped matters, Regent Mile’s aggregate liability in a rolling 12-month period is limited to the higher of £1,000 and the delivery fees paid or payable by the Business Customer in that period. Nothing excludes liability that cannot lawfully be excluded, including death/personal injury caused by negligence, fraud or fraudulent misrepresentation.

12. Suspension and termination. Either party may terminate an account arrangement on 30 days’ written notice unless an order form states otherwise. Regent Mile may suspend immediately for non-payment, credible fraud, serious safety risk, prohibited goods, material data-security risk, sanctions concerns or serious/repeated breach. Accrued payment, confidentiality, data, claims and liability provisions survive as appropriate.

13. Confidentiality and security. Each party must keep the other’s non-public business, pricing, technical and customer information confidential and use it only for the agreement, subject to lawful disclosures to authorities, insurers and professional advisers.

14. Audit and records. Each party will keep reasonable records supporting bookings, payments, claims and compliance. Regent Mile may use app, GPS, proof-of-delivery, support and payment records to investigate disputes. Legally privileged or unrelated confidential material need not be disclosed.

15. Law and jurisdiction. These Terms and associated non-contractual obligations are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction for business disputes unless the parties agree otherwise in writing.